We offer a range of digital & printed services, collectively referred to as the “Services”. These Services include, but are not limited to, the design of individual customisations of personal wedding collateral templates with the purpose of providing the information about your wedding to your guests, collecting attendance confirmations (RSVP), managing wedding registries etc. Our Services designing both digital and print stationery. Additionally, as part of our Services, we recommend material (papers & etc) stationery, though these items are not produced in-house.

It is our responsibility to provide services that match the description on our Site, and we exert every effort to display the specifications, descriptions, features, images, and details of all Services as accurately as possible. However, we cannot warrant that all the specifications, descriptions, features, images, and details will be wholly accurate and complete, and that your electronic display will accurately reflect the actual colours and other details of the Services. We reserve the right to modify the range of Services and their prices at any time.

We always inquire about your preferences regarding website names. However, Be A Guest cannot guarantee the availability of your preferred website name. This is because it may already be owned and in use by someone else on the internet. If this is the case, we will provide you with several alternative names to choose from.

All project timelines provided by Be A Guest are non-binding estimates intended as guidelines only. We strive to complete each project as swiftly as possible and will use reasonable efforts to meet the estimated schedule, but these timelines are not guaranteed. Any timeframe we mention is an approximation, not a promise or legally binding deadline. Actual delivery dates may vary based on project complexity, changes in scope, client responsiveness, and unforeseen factors.

We kindly emphasize that your cooperation is crucial to keeping a project on schedule. Timely submission of content (such as text, photos, and event details) and prompt feedback or approval of drafts are essential. Delays in providing required materials or approvals on your part will result in adjusted delivery timelines. In such cases, Be A Guest will revise the schedule accordingly and inform you of the new estimated completion date. We are not responsible for any impact on your event or launch dates caused by client delays or lack of communication.

While each project is unique, the following are our typical turnaround targets for each service (starting from when we receive all necessary content and information from you):

• Semi-Custom Wedding Websites: Within 10 days from the date we receive your complete content and materials. This includes configuring the selected template with your text, photos, and any requested customisations.

• Digital Save-the-Date (Semi-Custom): First draft within 5 business days after we receive your event details and personalisation requests. After you review and approve the design, please allow about 7 additional days for us to set up and schedule the online distribution (if we are managing the sending via your website). We will provide a one-time report (e.g. delivery confirmation and open rates) within 14 days after the invitations are sent.

• Couple Monogram: First design concept within 3 business days after we’ve gathered your preferences (initials, style, additional elements, etc.). You will get an initial monogram design (or a couple of options) for review and feedback.

• Revisions: For any service, revision requests are typically completed within up to 3–5 working days per round of revisions. We include a reasonable number of revision rounds (as specified in your package) to refine the design. Each set of requested changes will be addressed as quickly as possible within this 5-day window. Any additional 1 MAJOR REVISION (beyond your package), client shall be entitled to 50% of the total price per output.

• Fully Custom Wedding Website: Initial design direction within ~10 days, and a full draft within ~14 days after the design direction is approved. Please note: Because a fully custom website’s scope can vary greatly, this timeline is flexible. We will provide a more tailored schedule based on your project’s specific requirements (for example, complex features or additional pages may extend the timeline). We will communicate milestones and adjust the timeline with your agreement as the project progresses.

• Custom Stationery Design: First proof within ~7 days after we have all the details (wording, style preferences, etc.). If physical printing is part of your order, production and printing can take up to 3 weeks after you approve the final design, depending on complexity and printer schedules. We will give an estimated delivery date once the design is approved and sent to print. (For example, simple digital prints may be ready sooner, whereas specialty processes like letterpress or foil stamping can take longer.)

Note: The above timeframes start after we have received all necessary content and information from the Client. Any delay in content submission or extended periods of feedback will shift these timeframes. We will always keep you informed of the project status and any timeline changes.

The content displayed and made available on our Site, including text, logos, databases, documents, website designs, and other materials contributing to the composition of our Site is the exclusive property of Be A Guest and may not be replicated, distributed, or used in any manner without the prior written consent of Be A Guest.

Be A Guest reserves the right to use any print stationery design created for you in promoting our Services by displaying the related images in our portfolio, blogs, and social media platforms, both online and in print. However, we will strictly maintain the confidentiality of your contact details and ensure they are not shared with third parties.

If we are engaged by you under the Essential and the Signature digital packages, you grant us the right to use the digital website template customised for your wedding in promoting our services, including displaying the design in our portfolio, blogs, and social media platforms. This is because your wedding website will be based on our semi-custom template collection, over which we reserve intellectual property rights. While we maintain strict confidentiality regarding your contact details, you consent that your names, venue information, and images may be published. Under no circumstances will your images be used by us for commercial purposes.

If we are engaged by you under the Complete digital package, you will be provided with an option in the contract to prohibit us from using your personal wedding website for promotional purposes. This is because your wedding website will be uniquely designed for you based on your individual instructions given to us, and full intellectual property rights will be assigned to you under the contract. Consequently, you will have the right to decide, whether we may feature your wedding website in our portfolio.

Final digital files delivered to you for personal use (e.g., invitations, stationery PDFs) may be used only for your wedding or event. You may not resell, redistribute, or reuse them for commercial purposes unless explicitly permitted in writing.

The Fees for the Services provided will be outlined in the Quotation during the proposal stage. You agree to pay these Fees, along with any processing or associated charges imposed by your issuing bank or payment provider and any legally applicable taxes, including VAT.

The payment schedule for our services varies depending on the scope and terms of your contract and will be individually agreed upon based on the personalised proposal. Please note that for most project we require a non-refundable 30% launching deposit to commence work.

Our site does not facilitate the collection of payments. You can make payments to us via direct bank transfer using the bank details specified in the invoices provided to you, or through a secure online payment system using your credit or debit card. Fees for our services are charged in IDR (Indonesian Rupiah). All related bank charges should be borne by you in full.

You may terminate your instructions to us for providing the Services to you at any time. For example, you may decide not to proceed with the next milestone for any reason whatsoever.

However, if work on your project has commenced, all payments made to us until the date you give us the termination notice will not be classified as unearned fees. This means that there will be no refunds issued for any payments already made prior to the termination notice.

If you choose to terminate our agreement before any work has begun, we will issue a refund minus a 10% cancellation fee to cover the administrative and planning time already incurred.

We also reserve the right to terminate our working relationship at any time by giving you reasonable advance notice. Reasons for termination may include, but are not limited to:

• Failure to make payment within twenty-one (21) days of the due date;

• Failure to provide timely communication or required materials that impair the provision of the Services;

• Consistent unresponsiveness, disruptive behaviour, or lack of collaboration that delays the project timeline;

• Any conduct that is abusive, offensive, or disrespectful toward Avelã White or its team members. This includes, but is not limited to, aggressive tone, unreasonable demands, harassment, or verbal abuse via email, calls, or messaging platforms.

If our relationship is terminated, we both agree on a“clean break.” This means that we agree to write off any fees that are due to us under our contract and were unbilled, and you agree to waive and not pursue any claims you believe you might have against us (whether in breach of contract, tort, negligence, or any other cause).

In case you order printed stationery from us (only available in Indonesia), the utmost care will be taken in packaging it. Orders can be shipped via local courier services, and your signature will be required upon delivery. Delivery arrangements will be discussed with you. Delivery fees and charges are not included in the prices for printed stationery.

While providing Services, we may each receive confidential or proprietary information from the other, including personal and financial data, preliminary works, and digital spreadsheets (“Confidential Information”). We agree to keep all Confidential Information strictly confidential and use it only as necessary to perform the Services. Neither of us shall disclose it to any third party, except as required by law, court order, or governmental authority. However, Confidential Information does not include information that is already public, becomes public through no fault of either party, or is received from a third party without an obligation of confidentiality.

In no event will Be A Guest, our affiliates, agents, suppliers, or licensors be liable for indirect, special, incidental, or consequential damages (including, without limitation, damages for loss of profits, loss of information, or other pecuniary loss) that may arise directly or indirectly in connection to the Services, even if Be A Guest has been advised of the possibility that such damages may arise.

In no event will any liability of Be A Guest or our affiliates, agents, suppliers, and licensors to you (and/or any third party) that may arise out of any kind of legal claim (whether in contract, tort, or otherwise) in any way connected with the Services or in breach of these Terms shall exceed the amount paid by you to Be A Guest for the particular Service to which the claim relates.

Be A Guest, its affiliates, shall not be liable, nor deemed to be in default, for any delay or failure in performance, or interruption of the provision of the Services, that may result directly or indirectly from any cause or circumstance beyond our reasonable control. This includes, but is not limited to, acts of nature, civil disorders, curtailment of transportation facilities or services, fires, floods, epidemics, quarantine restrictions, unusually severe weather, the failure of electronic or mechanical equipment or communication lines, telephone or other connectivity issues, computer viruses, unauthorised access, theft, operator errors, strikes or other labor issues, wars, or governmental restrictions, which directly affect the provision of Services.

If our contract is canceled due to such events, we will retain all payments made to us up to this point, as we would in the case of an ordinary termination.

In providing the Services, it is expressly agreed that Be A Guest is acting solely as an independent contractor to you, and our contract does not create any partnership or joint venture between us.

If any provision of these Terms is found to be invalid or unenforceable, such finding will not affect the validity or enforceability of the remaining Terms. Instead, the Terms will be interpreted and enforced as if the invalid or unenforceable provisions were not included.

These Terms shall be governed by and construed in accordance with the laws of Indonesia. The parties irrevocably agree that the Indonesian courts shall have exclusive jurisdiction to resolve any disputes arising from, related to, or in connection with these Terms or the legal relationships established by them. For such purposes, all disputes shall be irrevocably submitted to the jurisdiction of the Indonesian courts.

Furthermore, Be A Guest reserves the right to initiate proceedings related to the substance of the matter in the courts of your country of residence.

These Terms are subject to amendment periodically to ensure legal compliance and to accurately reflect modifications in the operation of our Site and the provision of our Services.

All notices to Be A Guest must be delivered in writing. Please direct such notices to the attention of Mrs. Bernadeth AS, at our email address: team.beaguest@gmail.com.

We respect your privacy. The information you provide about yourself will be used in accordance with our Privacy Policy. By visiting our Site, you agree to the use of cookies.

Our Services may include links to external websites, articles, images, and applications from third parties. We do not endorse or assume responsibility for the accuracy or privacy practices of these external sites and content. Use of any third-party content, including online marketplaces, social media platforms, news sources is at your own risk, and you should review their terms and policies.